Refund Policy
Last updated: October 19, 2026
Payment Processing by Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments and issues refunds for all orders.
1. 14-Day Refund Window
You can request a full refund within 14 days of any payment. This applies to credit bundles and to every Pro subscription payment, including renewals. You do not need to give a reason.
2. How to Request a Refund
- Contact Paddle at paddle.net or through the link in your Paddle receipt email; or
- Email us at [email protected] with your order number and we will arrange the refund with Paddle.
3. After a Refund
Refunds are paid back to your original payment method. Depending on your bank, it may take a few days to appear. Once a payment is refunded, the credits or Pro access it paid for are removed from your account.
4. Requests After 14 Days
After 14 days, refunds are at our discretion. If a problem on our side stopped you from using what you paid for, contact us and we will put it right with replacement credits, extended access, or a refund.
5. Cancelling a Pro Subscription
You can cancel at any time from Account → Billing → Manage Billing, through the link in your Paddle receipt email, or by contacting us. Cancelling stops future renewals, and you keep Pro access until the end of the period you have paid for. If you also want your latest payment back, request a refund within 14 days of that payment.
6. Fraud and Abuse
We or Paddle may decline a refund where there is evidence of fraud or refund abuse, such as repeatedly buying and refunding.
7. Your Legal Rights
Nothing in this policy affects any rights you have under applicable law.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
For questions about refunds or billing:
- Email: [email protected]
- Contact form: Contact Us