Refund Policy

1. Business-Only Purchases

TIN Validate is intended for business-to-business use. Paid purchases are available only for business, professional, commercial, regulatory, compliance, reporting, integration, API, or other non-consumer purposes, and not for personal, household, domestic, consumer, or non-professional use.

By purchasing validation credits, subscribing to a plan, using API access, or using paid Service features, you confirm that you are acting for business or professional purposes and not as a consumer or non-professional. Business purchases do not include consumer cooling-off rights unless mandatory law applies despite this business-use restriction.

Refunds for permitted business customers are discretionary, except where required by applicable law or where the Service has materially failed to operate as described due to our fault.

We may refuse, cancel, suspend, or reverse any purchase where we reasonably believe the Service is being purchased or used for personal, household, domestic, consumer, or non-professional purposes.

2. Mandatory Rights

Nothing in this Refund Policy excludes or limits any mandatory rights that cannot be excluded under applicable law.

If mandatory consumer or other mandatory law applies despite the business-use restriction, Paddle and/or TIN Validate will handle any required withdrawal, cancellation, refund, deduction, or reimbursement in accordance with that law, Paddle's terms, and the status of any credits, subscription access, API access, or validation requests already provided.

3. Digital Access Starts Immediately

TIN Validate provides digital services and digital validation credits that are made available immediately after purchase. Each completed validation request is treated as a completed unit of service.

Unless required by applicable law or where the Service materially failed due to our fault, completed validation requests are non-refundable and paid access is not refunded merely because credits, API access, or subscription benefits were made available immediately.

4. Credit Bundles

Credit bundles are digital validation credits made available immediately after purchase.

Unless required by applicable law:

• unused credit bundles are refundable only at our discretion;
• completed validation requests are non-refundable;
• fully consumed credit bundles are non-refundable;
• for partially used bundles, any refund is limited to unused credits and remains discretionary unless required by applicable law.

Unless required by applicable law, we do not refund completed validation requests caused by invalid TINs, incorrect input data, duplicate submissions, customer-side integration errors, unsupported use cases, or failure to follow the API documentation.

We operate on a fair use basis. If you've discovered an issue with our Service, please contact us and we'll work to resolve it.

5. Subscriptions

Subscription access is made available immediately after purchase and renews according to the billing terms shown at checkout and managed by Paddle.

Unless required by applicable law:

• subsequent monthly subscription payments are non-refundable;
• no refunds are provided for partial billing periods;
• cancellation prevents future renewals but does not refund the current billing period;
• access remains available until the end of the paid billing period unless the account is suspended for abuse, fraud, chargeback, or breach of our terms.

You can cancel your subscription at any time through the Paddle customer portal linked from your receipt email, or by contacting us.

6. How to Request a Refund

To request a refund, you can:

1. Contact Paddle directly: As the Merchant of Record, Paddle handles all refund requests. You can contact them through the receipt email you received.
2. Contact us: Send an email to [email protected] with your order details and we will coordinate with Paddle.

7. Refund Processing Time

Once a refund is approved by Paddle, refunds are usually processed to the original payment method where possible. Processing times may vary depending on the payment method, payment provider, and bank, and may take up to 14 days after approval.

8. Refund Limitations

Unless required by applicable law, refunds may not be available where:

• Credits have been fully consumed
• Validation requests have already been completed
• The relevant statutory or discretionary refund period has expired
• The request relates to incorrect input data, duplicate submissions, customer-side integration errors, unsupported use cases, or failure to follow the API documentation
• There is evidence of fraud, refund abuse, chargeback abuse, repeated account creation, excessive usage followed by refund requests, or attempts to circumvent usage limits

Payment method limitations may affect how a refund can be processed. This does not affect any mandatory rights you may have under applicable law.

9. Abuse, Fraud and Chargebacks

To the extent permitted by applicable law, we may refuse a refund, suspend access, disable API keys, or block future purchases where we detect refund abuse, chargeback abuse, repeated account creation, linked account abuse, excessive usage followed by refund requests, fraudulent activity, use of different payment methods to avoid limits, or attempts to circumvent usage limits.

We may share relevant usage and transaction information with Paddle, in accordance with our Privacy Policy, where necessary to assess refund eligibility, prevent fraud, respond to disputes, or comply with legal obligations.

10. Service Issues

If a material technical issue caused by us prevents you from using purchased credits or accessing a paid subscription, you must contact us promptly. We will first attempt to resolve the issue.

• Where appropriate, we may provide replacement credits, extend access, or issue a refund.
• Unless required by applicable law, refunds are not provided for issues caused by incorrect input data, unsupported use cases, customer-side integration errors, third-party systems, network issues outside our control, or failure to follow the API documentation.